Frequently Asked Questions 

New Patients/Waitlist:

At this present time, Bridlewood Medical Centre is not accepting new patients, and regrettably, we do not maintain a waitlist. We appreciate your understanding and apologize for any inconvenience this may cause.

Walk-in Clinic:

Unfortunately, we are not a walk-in clinic. If you are having a medical emergency, please present yourself to the nearest hospital or call 911

Bloodwork:

We are delighted to announce that Bridlewood Medical Centre now offers bloodwork draws directly at our clinic! Please call us at 613-592-0805 to book an appointment.

Form Appointments:

Kindly be advised that appointments for form completion may require more than two appointments to finalize. This approach is implemented to ensure thoroughness and clarity in the information being requested, allowing the physician to provide comprehensive and accurate documentation. Your patience and cooperation in this matter are greatly appreciated as we strive to maintain the highest standards of service and attention to detail.

Prescription Refill Appointments:

Please be advised that our physicians do not fulfill prescription requests via fax. To ensure the utmost accuracy and personalized care, patients are required to contact the clinic directly to schedule an appointment for medication refills. This allows for a thorough review of medical history and ensures that prescriptions are renewed in accordance with the patient’s current health status and needs. We appreciate your cooperation and understanding as we prioritize patient safety and quality of care.

Travel Vaccines:

Please note that obtaining travel vaccines may require two or more appointments.

Virtual (telephone or video) appointments:

  • You will receive a video link the day before your appointment.
  • Log into the link provided at your scheduled time. Allow 60 min for possible delays.
  • If, after the virtual consultation, the healthcare provider determines that you need to be seen in person, call the office to book an appointment.
  • Have your current medication list ready.
  • If you’re having issues connecting to your virtual video visit, call the office.

Cancelling or Missing Appointments:

If you are unable to attend your scheduled appointment, contact our clinic immediately. Since appointments are in high demand, your prompt cancellation will give another patient the opportunity to access timely medical care. To reschedule your appointment, contact us at
613-592-0805

If you miss an appointment there will be a $40.00 no show fee.

What is the difference between a regular appointment, annual physical or a nursing appointment?

A regular appointment is for the purpose of addressing a specific health concern. An Annual Physical Exam involves a customized review of your current health status including a review of your health history and a physical exam. It typically includes an update on your medical
history, height, weight, blood pressure, a full physical examination and a review of immunization status, medications and preventive care measures. A nursing appointment is booked with the nurse for quick treatments and only requires a quick discussion with the physician.

How Do I Renew my prescriptions?

  1. Schedule an appointment with your doctor. This can be done by calling at 613-592-0805. Note that narcotic prescription refills require a doctor’s appointment. In addition, the amount of medication your provider prescribes correlates with the time in which they would like you to be reassessed in the clinic.
  2. If your supply of medication will run out prior to when you are able to book a follow up appointment with a provider, your community pharmacist may be able to renew your prescription. A fee may apply. *
  3. In cases where your pharmacist is not able to renew your prescription, ask your pharmacy to fax the prescription renewal request to your provider at 613-592-0961. It may take up to 2-3 business days for your provider to process the fax request.

*Note: Pharmacist-authorized renewals are not intended to replace regular visits with your primary care provider.*

Do I need to bring my health card or proof of insurance to every appointment?

Yes. All patients must have a health card to show that they are entitled to health care services paid for by a Health Insurance Plan. All patients are required to provide their health card or, if private insurance, proof of coverage at their appointment. You should also ensure when making your appointment that your health card has not expired.

Should you forget your health card or proof of coverage or if your health coverage has expired, you will be charged a fee for the visit.

If you have questions or need to book an appointment in the meantime, please call us at 613-592-0805.